Refer Yourself

FAQ’s

How many sessions of counselling can I have for free? 

Up to 12 sessions.

Can I get more sessions if I need them? 

In exceptional circumstances we may offer extra sessions.  This will be discussed with you at your 10th session of counselling, should your counsellor feel you need more sessions.

What kind of things can I get counselling for?

People access counselling for many issues some of which include, relationship issues (individually), bereavement, historic abuse, depression, anxiety, stress, work related issues, health related issues . . .   Your counsellor will work with whatever issues you feel impacts on your mental health.

What happens when I fill out the referral form? 

Your form will be processed by a member of staff and when appointments are available, you will be invited to attend an initial appointment to further discuss your issues and either be added to the waiting list for counselling or signposted to other appropriate agencies.

Will I have to wait for my counselling sessions? 

We receive referrals from people living in the Bradford District with various issues which means we have to operate a waiting list.  You will be informed at your initial appointment of the length of the waiting list.

What if I can’t wait for my counselling? 

If you feel you can’t wait for your counselling with BCS your options include, being signposted to other agencies, making an appointment with your GP to access NHS support or if you can afford it, accessing our Fast Track service.

What happens during a counselling session? 

Your counselling session will (usually) last 50 minutes in a private room with you and your counsellor present.  At present however all our counselling is being delivered by telephone or via our video conferencing facility.  Counselling is a talking therapy where you can talk about your issues and feelings in a safe, confidential place with a counsellor who is trained to listen empathically and without judgement or criticism.  They can help you work through your issues, gain a better understanding of your feelings and thought processes, as well as identifying ways of finding your own solutions to problems. 

Counselling works best when it is undertaken on a regular basis so regular attendance is important. 

What if I don’t get on with my counsellor, can I change counsellors? 

One of the most important factors in effective counselling is the relationship you develop with your counsellor. The information gathered at initial appointment, presenting issues and your preference for a counsellor (eg: male/female), your availability are all taken into account when allocating you to a counsellor.  We strive to allocate you to someone who we feel you will work well with.  If after a couple of sessions you feel the relationship is not working then please contact the Counselling Services Manager to discuss your options.

Can I request my counsellor is the same gender I am? 

We aim to offer a client led service and will accommodate your requests as far as we are able to, including your choice of counsellor gender.

Where do the sessions take place? 

we are currently offering video link counselling via Mymup or telephone counselling.

What happens if I need to cancel a session?

If you are unable to attend a session and you are aware of this in advance then please rearrange your next appointment with your counsellor.  If you have to cancel at short notice it would be helpful if you could give 24 hours notice by phoning the office.  If you rearrange your session with your counsellor you will not lose a session.  If you cancel your appointment within 24 hours you will not lost your session. If you cancel with less than 24 hours notice that session will be lost and counted in your 12 sessions.

How do I make a complaint about my counsellor? 

If you are not happy with your counsellor please speak to your counsellor directly. If you cannot resolve your issue with the counsellor then please contact the Counselling Services Manager to discuss the issue. If the issue is still not resolved then you can make a formal complaint by completing a complaints form.

How do I provide positive feedback about my counsellor?

You will be asked to complete a Feedback Form after your 2nd session of counselling and at the end of your counselling.  This feedback is anonymous and you will have the opportunity to leave feedback about the service and your counsellor.

Can I get more counselling at a later time? 

If you feel, after your 12 sessions of counselling that a further 12 sessions would be beneficial then you can re-refer yourself by asking your counsellor to place you back on the waiting list for further counselling sessions.  You will not have to complete the referral form but the Clinical Services Manager or Team Leader will invite you to another initial appointment to review the outcome of your recent counselling and determine your need for further sessions.

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